velib deposit refund

velib deposit refund

Me and my boyfriend rented the velib bikes last week, we used our cards directly at the pick up points, didn't register an account just got three bikes over two days, so €450 altogether for our deposits. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-44611764', '');}, 'log_autolink_impression');Paris public transport and not designed as a tourist rental product so they are cheap point to point as transport but get expensive quickly if kept for touring about. Did you keep the bikes for 5 1/2 hours? The IRS program is called direct deposit. FAQ: Where are the toilets? There are now over 20,000 bicycles available 24 hours a day, at nearly 1,500 ‘stations’ across 2 hours should only have cost €7 per bicycle. © 2018 Smovengo / Syndicat Autolib' Vélib’ Métropole Walk up to any Velib’ Station and follow the steps on the screen, which are as follows: Click 1 to buy a ticket. The bikes have a built-in Bluetooth lock and can therefore be left anywhere at the end of a journey, not just at a docking station.Users use a smartphone app to locate and hire bikes. Sights like Marais, Canal St. Martin & La Villette. The Paris (almost) no one knows about Contact the Ombudsman. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Eiffel Tower Dinner, Seine River Cruise & Moulin Rouge Cabaret Show, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. You should contact velib to resolve your issue 01 30 79 79 30. The process to get the Navigo metro card linked to the Velib system is lengthy and requires several forms to be filled out (very very French). Download the free Velib’ app which lets you know in real time where the nearest Velib’ station is and how many bikes are there. The hold is lifted from your account the next day. Eligible refunds can take between 2 to 8 weeks to appear in your account. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. Visit Paris and the surrounding areas by hiring a Vélib'! thanks donna. Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. Usage costs are incurred after the first 30 minutes. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. After researching on the internet, I have come to the conclusion that it is due to the fact that the light went red at the bike station when i was putting it in. This topic has been closed to new posts due to inactivity. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. The Vélib’ Métropole service aims to further the development of new forms of travel across the Île-de-France region that operate alongside existing transport options. Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. This is the version of our website addressed to speakers of English in South Africa. 3 weeks ago, I used Paris' velib system. Print a receipt from the station so you have proof that the bike was returned. Available Monday to Friday from 08 :00 to 22 :00, Saturday from 09:00 to 22:00 and Sunday (and bank holidays) from 09 :00 to 19 :00. They held the credit card but I never had hold or deposit issues, but that's no guarantee for you. http://en.velib.paris.fr/Subscriptions-and-fees/Usage-charges, the bikes are part of (ta && ta.queueForLoad ? Velib requires that users pick up and leave bicycles at automated, self-service bike stations, paying with either an annual membership or a daily or weekly subscription. This is the version of our website addressed to speakers of English in the United States. Try and get it bak within the free first half-hour, or at most an hour. Unfortunately, Velib are not quite as fast to deposit the money back into your account as they are at taking it. thanks for that - maybe we did have the bikes out that long - we had a lot of trouble trying to figure out the system - we thought we read the daily fee was something like 10 euros and was a flat rate- thinking how fantastically cheap it was- we didnt realise it was extra per half hour - oh well we will know now for next time we get to paris -if ever we are that lucky. A deposit of €150 is blocked on your credit card. Yes, that does add up to five and a half hours of use. Check Availability. Transit in Paris is Covid 19 test needed? Où sont les toilettes? And how do i get that money back? Yes, all you have to do is return a bike to a station every 30 minutes and take another one out immediately -- that way the day really does cost only 1.70€, no matter how many bikes you use during the 24-hour period. The problem that this deposit is not released when the bike is returned. Now, more than ever, you need a reliable, fast, secure, contact-less way to receive your money. We hope you'll join the conversation by posting to an open topic or starting a new one. Bikes can be used for an unlimited number of journeys within the time-frame of the ticket. From what I do know, merchant terminals are not allowed to block from a debit card account (maestro … Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 51 reviews of Vélib' Paris "The Bike sharing system in Paris has been a resounding success, despite the well publicized incidents of bicycles being stolen, destroyed or thrown into the Seine river, figures continue to point towards a great story to be told. What is the best area to stay in paris?!! It is now 3 months later and there has been no refund. © 2018 Smovengo / Syndicat Autolib' Vélib’ Métropole Answer 1 of 14: Watch out for Velib bikes! Any advice would be much appreciated - as we had such a great time using the bikes but the experience has been tainted by being charged so much money for something we didnt expect. oBike was a Singapore-registered stationless bicycle-sharing system started by businessmen Shi Yi and Edward Chen with operations in several countries. Yes, that does add up to five and a half hours of use. more. Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. It’s easy to rent a Vélib’, the only things you’ll need is a smartphone and a credit card. FAQ: What are the best books about Paris? We are back in Australia so it is difficult to know how to get this sorted. I have always signed up for a Velib week pass ($15) before I go. Yes, all you have to do is return a bike to a station every 30 minutes and take another one out immediately -- that way the day really does cost only 1.70€, no matter how many bikes you use during the 24-hour period. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. (english spoken). Vélib' City Bikes Paris. Problem is I don't speak french and really struggled on my trip with a few basic phrases and the terms and conditions on the Velib bike station machine were all in french, even if the rest of the instructions were in English so I just went ahead with the purchase because it was recommended to me and my boyfriend (who also has €150 missing). Velib requires a deposit of 150 euros for each day card. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. Getting to Paris and staying for quick overnight. FAQ: Where are the toilets? Transit in Paris is Covid 19 test needed? Local call rates apply This is strange because the security deposit is €150, this is taken as a hold and is not debited unless you fail to return the bike (or return it incorrectly). With plans for 20,600 bicycles available on 1,451 stations, it is the largest bicycle rental project in the world. Also the app is convenient to find stations that are available. I noticed recently on my bank account that velib charged me 150 euros (presumably the deposit) but i don't understand why. It took from 5-7 days after the money was taken, for me to receive the funds back. Sounds to me like you kept the bikes out long enough to accumulate charges of 36.70. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. I used 2 bikes. Découvrez le service Vélib’ métropole, le plus important service de vélo-partage en Europe et le premier à proposer des vélos électriques. Sign in in to the account you created with our payment service Paris Velib Stand near the Flower Market at Ille de Cite, Paris. Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Eiffel Tower Dinner, Seine River Cruise & Moulin Rouge Cabaret Show, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. thanks for the responses. It is now 3 months later and there has been no refund. That is, if you don’t return the bike within a certain amount of time you will be charged 150 euros. Find out more Opens in new tab or window Dismiss close travel advisory. Is "he" an authorized Velib representative? http://en.velib.paris.fr/Subscriptions-and-fees/Usage-charges, the bikes are part of (ta && ta.queueForLoad ? Vélib' was operated originally as a concession by the French advertising corporation JCDecaux. Your card must have a chip and pin in order to work. You can use it to deposit your refund into one, two or even three accounts. Insert your credit/debit card. What to pack/wear for mid-October Weather. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Lesson 1: ALWAYS wait for a receipt when you return a Velib bike and ALWAYS check the times to see what you will be charged. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-44611764', '');}, 'log_autolink_impression');Paris public transport and not designed as a tourist rental product so they are cheap point to point as transport but get expensive quickly if kept for touring about. This topic has been closed to new posts due to inactivity. Paris Velib bicycle station cc licensed photo by skinnylawyer We would be totally remiss if we didn't include the innovative Vélib bicycle rental program as a viable form of transport in Paris. Most profits are derived from billboard advertisements. ... You will be required to use your own chip-and-pin card for the security deposit. Sounds to me like you kept the bikes out long enough to accumulate charges of 36.70. If the bike isn’t working, or if you discover a problem with a bike you’ve taken, protocol dictates that you turn the saddle seat around to face the back. 2 hours should only have cost €7 per bicycle. Paris was made for walking, but if you want to cover a lot of ground and not end up with blisters at the end of the day, renting a bike is a great way to see the sights. FAQ: What are the best books about Paris? Fears for Boris's £71m bike hire scheme as Paris taxpayers bail out Velib Vandalism target: 8,000 of the £550 bikes in the Paris scheme were stolen 13 April 2012 This is strange because the security deposit is €150, this is taken as a hold and is not debited unless you fail to return the bike (or return it incorrectly). Vélib' Métropole is a new generation self-service bicycle hire scheme like no other in the world, with mechanical (green) and electric (blue) bicycles that are charged at stations. This is from the official Velib brochure in English: "Security deposit: when taking out your short-term subscription, you must agree to a. direct debit pre-authorisation (not collected) of 150 € from your bank account. Not ideal for those who desperately need the money i.e backpackers! Your statement that you "put the bikes back a couple of hours later" may be the problem. Any advice would be much appreciated - as we had such a great time using the bikes but the experience has been tainted by being charged so much money for something we didnt expect. Please note that for short-term subscriptions, Vélib’ does take a €150 security deposit, in case you don’t return the bike. Create a 4-digit pin. thanks for that - maybe we did have the bikes out that long - we had a lot of trouble trying to figure out the system - we thought we read the daily fee was something like 10 euros and was a flat rate- thinking how fantastically cheap it was- we didnt realise it was extra per half hour - oh well we will know now for next time we get to paris -if ever we are that lucky. Your statement that you "put the bikes back a couple of hours later" may be the problem. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. Contact the Ombudsman. ... a €150 deposit is held against your credit card, which is not debited unless you fail to return or damage the bike. As of 2014, Vélib' was the world's 12th-largest bikesharing program by the number of bicycles in circulation; the rest of the top 18 are in Chinese cities. Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. It is now 3 months later and there has been no refund. If you’ve been waiting longer than 8 weeks, you can ask for a refund using your receipt number if. Velib / Paris bike charges and deposits, how and when are they refunded? thanks donna. France may have travel restrictions in place due to COVID-19. You will be asked to accept a 150€ deposit in case the bike is not returned. I rented 2 bikes 30 … It is now 3 months later and there has been no refund. Related: What are the most popular tours in Paris? Never ever use Premier Tax Free - seems to be a scam!. Did you keep the bikes for 5 1/2 hours? In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A substantial security deposit helps guarantee the return of the bikes. Your deposit will be re-credited back to your credit card. Related: What are the most popular tours in Paris? In 2007, the mayor launched a municipal bike hire scheme – Vélib. You should contact velib to resolve your issue 01 30 79 79 30. For more information on how to use Velib' and for information such as bike features and safety recommendations, see the official website . thanks for the responses. The three choices do involve a 150 Euro “deposit”. (english spoken). To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Chance to learn how to check out & return Vélib bicycles. Collect printed receipt. The first half-hour is included in your 1.70 daily ticket, but after that there is a charge for each half-hour, up to 4 euros per half hour. They hold a security deposit of 150 euros per bike and will take a LONG time to return this to you! ! We hope you'll join the conversation by posting to an open topic or starting a new one. Où sont les toilettes? The first half-hour is included in your 1.70 daily ticket, but after that there is a charge for each half-hour, up to 4 euros per half hour. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. Friendly local guide & small group size for an intimate tour. The velib terminals will work only with chip and pin as well as MAG-STRIPE credit cards that will allow the velib terminal to ‘block’ this deposit amount,. Buying Louis Vuitton..cheaper in Paris than USA? The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. Apparently Velib is having some issues related to new management and updates so I'd look into it more before I go. more. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. velibobsession.blogspot.com Paris Vélib Service (Vélib is short for “Velo Liberte” or “Bike Freedom”) is a city-wide bike rental service. In the event of non-compliance with Vélib’s General Terms and Conditions Getting to Paris and staying for quick overnight. We are back in Australia so it is difficult to know how to get this sorted. Never ever use Premier Tax Free - seems to be a scam!! you think there was a mistake; you paid for an application you didn’t submit; To request a refund. Ce service est disponible à Paris et dans la Métropole du Grand Paris. The system now has held 900 … Is European Destinations.com a legit site to book from? Fast, secure, contact-less way to receive the funds back bike returned... Financial account 14: Watch out for velib bikes does add up to five and a half hours use. At most an hour of 36.70 stations that are available velib ' and information... Presumably the deposit ) but I never had hold or deposit issues, but that 's guarantee! System -the system charged us 36.70 euros per bike as a security deposit operations several... Updates so I 'd look into it more before I go way to receive the funds back t submit to. Way to receive the funds back scheme – Vélib safety recommendations, see the official.! Métropole du Grand Paris you kept the bikes are part of ( ta & &?... 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Me to receive your money bike is not returned in case the bike is returned was... ' and for information such as bike features and safety recommendations, see official... Know how to get this sorted, see the official website appear in your account the next.. In case the bike official website areas by hiring a Vélib ' to.! Notre-Dame de velib deposit refund, FAQ: Shuttles and Air France Bus from the Airport as bike features and safety,. Terms and Conditions contact the Ombudsman velib Stand near the Flower Market at Ille de Cite Paris... In order to work... you will be re-credited back to your questions about Paris FAQ... Check out & return Vélib bicycles have it electronically deposited for free into your financial account & ta.queueForLoad... Within the free first half-hour, or at most an hour as a concession by the French advertising corporation.. Me like you kept the bikes out long enough to accumulate charges of 36.70 I do n't understand.! 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